We are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help with our hassle-free return and refund process.
Returns
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Eligibility: You have [30] days from the date of delivery to request a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
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Process: To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for return. We will guide you through the return process and provide you with a return shipping label if applicable.
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Shipping: You will be responsible for paying the shipping costs for returning your item unless the product is defective or the wrong item was sent. Shipping costs are non-refundable.
Refunds
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Inspection: Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
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Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [1-3] days.
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Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support @thanoshome.com
Non-returnable Items
- Gift cards and downloadable software products are non-returnable.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us via email.
Contact Us
If you have any questions or concerns about our refund and return policy, please do not hesitate to contact our friendly customer support team. We are here to assist you!